Refund policy

Returns & Refunds

At Butr, we want you to love your purchase. If something isn't quite right, we're here to help.

30-Day Returns

We offer a 30-day return policy. You have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

  • Be unused and in its original condition.

  • Be returned in its original packaging.

  • Include proof of purchase.

To request a return, please email hello@butrhair.com.

If your return is approved, we'll provide instructions on how to return your item. Returns sent without first contacting us may not be accepted.

Return address:

[Insert your return address]

Damaged or Incorrect Orders

Please inspect your order as soon as it arrives. If your item is damaged, faulty, or you've received the wrong product, contact us at hello@butrhair.com within 7 days of delivery. We'll work with you to resolve the issue as quickly as possible.

Non-Returnable Items

For hygiene reasons, we cannot accept returns on products that have been used.

We also cannot accept returns on:

  • Sale items

  • Gift cards

  • Personalised or custom-made products (if applicable)

If you're unsure whether your item is eligible for a return, please get in touch before sending it back.

Exchanges

We don't offer direct exchanges. If you'd like a different item, simply return your original purchase (if eligible) and place a new order once your return has been approved.

European Union Customers

If your order is shipped to the European Union, you have the right to cancel or return your purchase within 14 days of receiving your order, in accordance with applicable consumer protection laws. Items must be unused, in their original condition and packaging, and accompanied by proof of purchase.

Refunds

Once your return has been received and inspected, we'll notify you of the outcome.

If approved, your refund will be issued to your original payment method. Please allow up to 10 business days for your bank or payment provider to process the refund.

If it's been more than 15 business days since your refund was approved and you haven't received it, please contact us at hello@butrhair.com.